Introduction
This document explains how we handle and protect your user information. We follow the guidelines set by the UK Information Commissioner’s Office, as outlined in their ‘Privacy Notes – Code of Practice’.
We’ll never share your information with third parties for promotional purposes.
Who We Are
We are The House of Cocoa Limited, registered in England and Wales (Company No. 15863399). Our registered address is 27 Ashford Road, Whitwick, Leicestershire, LE67 5GD.
If you have any questions or concerns about how we use your information, please email us at [email protected] or write to the address above.
How We Use Your Information
When you provide us with your details, we use it to:
- Deliver your products;
- Keep you updated on products and offers you might like;
- Improve our services and your experience.
We also compile anonymized user statistics to help third parties understand how users interact online. These stats don’t contain anything that identifies you personally.
What Information We Collect and How Long We Keep It
We’ll ask for your name and address to process your orders. We’ll keep this information for a reasonable time after your most recent delivery, after which it will be permanently deleted.
Where We Store Your Information
All data and content on our website are stored in the United Kingdom.
How We Keep Your Information Secure
We take your data security very seriously. Our practices are continually reviewed and follow industry best practices to ensure your personal information is protected.
Your Rights
We’ll send you updates about our products and services, but you can opt in or out at any time by clicking the ‘Unsubscribe’ link in our emails.
If you’d like us to stop using your information, or if you want to view what we have on file, contact us at [email protected].
Cookie Policy
We use cookies to enhance your experience on our website. These small pieces of data help us recognize you, so you don’t have to log in every time. We also use cookies to track how users interact with our site, helping us improve.
These cookies are essential to how our site functions, and the information they collect is not shared with anyone else.
Services Using Their Own Cookies
- Google Analytics: We use this to understand user trends, such as which pages are popular and where our traffic comes from. Learn more.
- Facebook Connect: We use this for easier sign-ups and logins. More info on privacy.
Consent
By continuing to use our site, you consent to our use of cookies in line with the Information Commissioner’s Office guidelines.
More Info on Cookies
For further details about cookies and how to manage them in your browser:
Have a Complaint?
If you feel we haven’t addressed your concerns, you can contact the UK Information Commissioner’s Office here.